Recreational Gymnastics Membership

Terms and conditions

Teaching Policies and Procedures 

• All Lampton Leisure Gymnastic Coaches are qualified by IGA or GB and have the relevant DBS checks before they can teach.

Parental responsibilities

• All gymnasts must have parents/guardians remain on the premises whilst the pupil is attending their lessons. This is imperative in case of the unlikely event of a medical emergency, building evacuation or other emergencies.
• Parents/guardians must never distract the teacher during a lesson and should direct all communication through the reception staff or the Site Management team. 
• Parents/guardians should not speak with a teacher during the period that lessons are in progress, as it is dangerous and will distract the coach from supervision of the pupils in their lesson.
• Parents/Guardians are responsible for ensuring emergency contact details are up to date.
•  Pupils can be refused entry to the lesson if they are more than 5 minutes late for a class, as it disrupts the lesson for the other pupils.

Recreational Gymnastics Lesson Programme

• Class sizes are developed from IGA guidelines and are in line with pupil to pupil-to-teacher ratio.
• Lampton Leisure reserves the right to combine classes at short notice if necessary.
• All sessions are 45-minute time slots. Register and assessments are included within these times, and Gymnast pick up.
• When pupils are ready to progress to the next stage, we will aim to move the pupils as soon as we have spaces available. 
• The Program is a rolling 50-week program, which means spaces are not always immediately available.

Pupil Illness/Medical Condition

• Any medical condition or disability you wish to inform your teacher about. You will need to tell reception; they will add any information or adaptation needed to the system to be visible to the teacher.
• If your child is unwell, we recommend that you do not bring them to their lesson.
• If your child has chickenpox, shingles or hand, foot and mouth, please do not attend lessons until the spot has completely scabbed over. This is to protect others.

Dress Code & Hygiene

• All children should wear appropriate attire; this being a t-shirt (long or top), Shorts or trousers. No shoes or socks once in the gymnastic area.
• No jewellery should be worn during the lesson. Religious or medical bracelets are allowed, but should not distract or cause injury to the swimmer in their lesson.
• Hair is to be tied back out of the gymnast’s face.

Pupil Progression

• All pupils will work on a bespoke IGA Recreational Gymnastics scheme.
• Gymnastic coaches will continually assess all pupils’ progression throughout the 50-week program. Teachers aim to work on at least one to 2 of the outcomes of each lesson.
• Progression of all pupils will be at the judgment of the coach and in accordance with the progression within the criteria of the IGA.
• Due to the continuous progressive nature of our programme and the variety of ability levels within each session, we cannot guarantee a specific time slot for progression, as a space within the next stage may not always be immediately available.

Changing and Moving Lessons

• You may request a change of time, day or coach, and we will try to accommodate your request on the day; however, if not possible, the pupil will be added to the movement list. The movement list allows you to see all the available spaces you can move to on the Home Portal.
• A gymnast’s ability and speed of progression will vary depending on the swimmer.
• We understand all teachers have their own teaching style, and we try our best to get every teacher a range of lessons.

Cancelled Recreational Gymnastics Lessons

• In the event of area closure, we will make every attempt to contact our customers as soon as possible. Whether this is by phone or email.
• Lessons cancelled by sites due to unforeseen circumstances. Sites will offer -up organised for the next holiday time, alternatively, catch-up lessons may be offered during the current program. The catch-up will be offered within 3 months of the cancelled lessons. 
• Refunds or credits are not available on the Gymnastics programme.
• Where the lesson needs to be cancelled for a sustained period of time, e.g. teacher has left. We would look at suspending the pupil’s account until we can find an alternative teacher or space.
• In the event of a planned closure, we will be in contact to inform you of the option available at that time.
• Lampton Leisure reserves the right to cancel classes should numbers fall below our minimum numbers per group (50% of class capacity). If this happens, you will be offered an alternative lesson of the same level.

Changing Coach

• We will use reasonable endeavours to provide the same coach for each lesson within a course. However, relief instructors may be used without prior notification.
• We reserve the right to appoint a new coach at any time and may, at times, need to provide an alternative teacher for a class or classes due to illness or for any other unforeseen circumstances.
• In the event a coach is away for a long period of time, we will try to keep the same cover teacher for the period, where possible.
• If a coach is absent, the centre reserves the right to join classes together if considered appropriate and safe according to IGA guidelines. We would always try to put a replacement teacher in place immediately; however, if this is not manageable, we would put the classes together to avoid the cancellation. This would be an extremely rare occurrence as additional Coaches are usually available to cover any such eventualities.

Recreational Gymnastics Lesson Payment

• All fees are set up and paid to Lampton Leisure. Full set-up and payment must be completed before the first lesson.
• Direct Debit payments are taken on the agreed payment date each month, as outlined when signing up to Lampton Leisure.
• New joiners, taking the Direct Debit option, will pay a pro-rata payment for any lessons which take place prior to the first Direct Debit being taken.
• Lampton Leisure reserves the right to change the price of swimming lessons at any time. Direct Debit customers will be notified in advance.
• For any failed Direct Debits, Lampton Leisure reserves the right to restrict access to the lessons until a suitable payment has been made for the missed Direct Debit Payment. Under these circumstances, Lampton Leisure will not guarantee the same space as the existing lesson.
• Direct Debit payments include one lesson per week at the agreed stage of lessons for the monthly Direct Debit subscription, and for junior lessons (under 16 years), access to general swimming sessions (subject to pool availability and capacity).
• The monthly Direct Debit subscription remains the same for each calendar month, regardless of the number of lessons that are delivered during the month. i.e. some months there will be five lessons, while most months there will be four. During December, there will be two or three lessons, depending on the cycle of the year. Over a 12-month period, with 12 equal Direct Debit payments, a total of 50 swimming lessons will be available to attend*. (* unless a lesson has been cancelled)
• Recreational Gymnastic membership start date cannot be deferred.

Missed Lessons

• Lesson fees are non-refundable where the pupil has either missed lessons or decided to withdraw from the programme altogether.
• Lessons run consecutively; the lesson credits will be utilised as each lesson takes place, regardless of pupil attendance (except for area closure/lesson cancellation).

Communication

• The manager on duty will be the member of the team to solve any issues. Any problems or issues should be conveyed through them.
• Questions regarding the progression of pupils should be directed towards the reception staff, who will be able to pass on the message to the relevant member of staff, who will then contact you to discuss the pupil.
• All parents/guardians are required to supply us with a valid e-mail address for quick communication purposes. Please note you must opt-in to receive these. This is essential so you have received relevant information.

Viewing

• Parents/guardians are not permitted in the gymnastic area but must sit in the designated viewing areas or cafes. Where pool viewing is close, parents must not interfere with the lessons or distract the coaches.
• We do ask that all spectators remain in the seating area to prevent any unnecessary distractions for the teachers, and make every effort to ensure that
• It is difficult for the teaching staff to gain full attention from their pupils if they are being distracted; progress can be affected if children are not fully able to concentrate.
• No photography or filming is permitted without prior approval from the Centre Management.

Behaviour and Conduct

• Parents/Guardians accept that their child is under the supervision, control, and care of the Coach during the lesson period. Unless in the Explorer or Gym Tot session, the parent/Guardian.  Should the behaviour of the child be unsatisfactory and the class be disrupted, the swimming teacher has the right to remove the pupil from the class.
• The coach may employ reasonable measures as necessary to maintain the smooth delivery of the class. 
• We reserve the right to request that your child be removed from classes should they persistently disrupt or be seen to be putting themselves or anyone else at risk during the class. If a child is removed under these circumstances and suitable alternative arrangements cannot be made, no refund will be provided.

Making Requests

• To submit a request and to leave feedback, please visit the Contact Us page. 
• Choose the correct Tab in relation to your request. 
• Complete the required information and submit.
• An automated response will be sent.
• The relevant site team will be in touch with you regarding your request.

DD Membership Cancellation

• Cancellation request must be submitted in writing through the Cancellation Form located on the Contact Us page. 
• One calendar month’s notice from the direct debit date is required when requesting a cancellation. 
• Failure to provide the full notice period to cancel your swim school when on Direct Debit may result in Lampton Leisure taking recovery action for the outstanding payment.

Medical Freeze Requests

• Recreational Gymnastics memberships can only be requested to be frozen on medical grounds for a maximum of 4 weeks. 
• Appropriate medical proof must be provided at the time of the request. 
• No backdated requests for freezes or cancellations will be actioned – this includes reimbursement of a DD collection prior to the medical request being submitted.

Changes to the Direct Debit

• The request to change your direct debit date must be submitted in writing, via email or a request form on the Contact Us page. 
• Changing a direct debit’s bank account details can be requested on site.

Refunds

• If you feel you are owed a refund, you can make a request by completing an enquiry form on the Contact Us Page and explaining in detail the reason behind your request with any supporting documents.