Terms and conditions
Welcome to our leisure facilities. These Terms and Conditions explain how you can use our services and facilities. Lampton Leisure Limited (Lampton Leisure) operates these facilities as an agent for the London Borough of Hounslow (LBH). All prices and major operational decisions are set by LBH.
Activity Bookings:
- If you are not a member of our facility, in order to book activities, you need to first register for a free pay-as-you-go account on our booking system.
- Personal data will be processed in accordance with UK data protection legislation. Lampton Leisure, acting as an agent for LBH, will only process personal data as necessary for the performance of this contract and in accordance with LBH’s privacy policy.
- Non-members can book up to 3 days in advance for an activity.
- Full payment must be made upon booking.
- Customers should protect their password and login details as they will be accountable for any bookings made in their name, whether made by the actual customer or not.
- While we will make reasonable efforts to assist, neither LBH nor its agent Lampton Leisure can be held responsible for any online bookings made incorrectly or in error by the customer.
- If you do not attend your booking, you are not entitled to an amendment, transfer or refund.
- All online bookings will be confirmed by email, detailing any transactional information.
- You will need to provide evidence of your booking on arrival.
- LBH, through its agent Lampton Leisure, reserves the right to cancel any bookings where necessary. In such cases, subject to the Events Beyond Our Reasonable Control clause, you will receive a full credit to your account.
- Users should note that you are booking a playing space, rather than a specific court. Lampton Leisure reserves the right to reallocate courts as needed.
Court Bookings:
- Any online bookings made on behalf of a child are the responsibility of the adult making the booking. The adult is accountable for the payment and the child must be in attendance and participate in the activity.
- A court booking with adult and junior players must be booked using the adults account paying the adult rate.
- If the court is booked under a junior account, only juniors are allowed on it. If at least one adult is present, the full court price must be paid.
- The court booking fee covers the payment for the max players allowed on the court per hour (4 total including the individual who booked the court). Any additional players must pay the additional player fee.
- Swapping players between courts is only allowed if all courts have been paid for in full.
- Bookings made on behalf of another person or through a different account will be cancelled without a refund.
- Discounted (Concession) Bookings:
- If you book using a concession discount, all players must be eligible for concessions.If any player is not eligible for a concession, you must pay the full court price of £15 (or such other price as confirmed by LBH from time to time).
- Please bring proof of concession eligibility when you visit.
Court Booking Times:
- Court Booking Times:
- Your booking time includes up to 5 minutes to set up at the start, your activity time and up to 5 minutes to clear up at the end.
- To ensure fair access for everyone, there may be limits on how many bookings you can make per day. Please check your local centre’s website for specific booking limits.
- The booking holder must check in within 10 minutes of the booking start time to avoid being marked as a no-show.
- Players cannot enter the court until the booking holder has checked in.
Moving A Booking:
- Non-member’s can move their booking to another time or date (within the 3-day booking allowance) if we are notified before 4 hours of the booking start time.
- Customers can request to move their booking by contacting the site by phone or email.
Cancelling A Booking:
- Non-members can cancel their booking by providing at least 4 hours’ notice to us prior to the start of their booking (either by phone or email) and receive a credit on their cashless balance account. The cashless balance can be used against any future activity or product at our Lampton Leisure sites.
- If a customer cancels their booking with less than 4-hours notice, no refund or credit will be offered..
Cashless Top Up Account:
- Non-members can cancel their booking by providing at least 4 hours’ notice to us prior to the start of their booking (either by phone or email) and receive a credit on their cashless balance account. The cashless balance can be used against any future activity or product at our Lampton Leisure sites.
- If a customer cancels their booking with less than 4-hours notice, no refund or credit will be offered..
Cashless Top Up Account:
- A cashless account is an account held that you or we have credited an amount of money to.
- This credit once purchased or provided can be used to purchase either pre-paid activities and bookings or immediate bookings.
- Once a credit has been added to your cashless account, either by you or us, it cannot be refunded.
- If you owe money on any other account with us, we may use any credit balance in your cashless account to reduce or clear that debt. We will notify you before making any such transfer.
- Credit on the cashless account will be valid for 2 years from the date of purchase. We will notify you at least 30 days before any credits are due to expire. Expired credits cannot be reinstated or refunded.
- No interest is paid for any account that is in credit with Lampton Leisure.
- In the event of any dispute, the leisure facility’s General Manager’s decision is final.
Guest Pass Terms & Conditions
- Subject to availability and at Centre Manager’s discretion
- Free day trial excludes any extra paid for activities (not included in gym membership) e.g. racquets sports, swim lessons, hall hire etc
- Only one free day pass per person. After one free day pass any use at the Leisure Centre will be charged at the standard “pay as you go” rate at all centres
- A person can only use a guest pass four times a year and only once in 3 months
- Minimum aged 16 years
- Entry to the Leisure Centre is subject to above terms and conditions and the Terms of Use of the Centres (please refer to your local Leisure Centre for details). Facilities, fees and classes vary per centres
- You use the centre facilities at your own risk. We recommend getting medical advice before doing any physical activity
- We can refuse entry into any of our Leisure Centres
- There is no cash alternative
- Lampton Leisure reserves the right to end or vary this promotion at any time
- The booking holder is responsible for assessing the court and equipment before play.
- The booking holder is also responsible for the conduct of all players on their court.
- It is the booking holder’s duty to inform all players of these terms and conditions.
- Any debt incurred during the booking is the booking holder’s responsibility and will be added to their account.
Events Beyond Our Reasonable Control
- If we are delayed in or cannot provide access to our services and facilities due to events, circumstances or causes beyond our reasonable control, we will not be required to provide you with a refund/credit in respect of the period during which you cannot access our services or facilities.
- We will, where reasonably possible, consider providing access to alternative Lampton Leisure but shall not be bound to do so.
- For the avoidance of doubt, an epidemic or pandemic (including, but not limited to, the Covid-19 pandemic) shall be an event beyond our reasonable control.
Health and Safety
- Your safety is our priority. When using our facilities:
- Please follow all health and safety guidelines;
- Always follow staff instructions;
- Take time to read the health safety and safety information on our notice boards;
- only use our equipment and facilities for their intended purpose and in accordance with any instructions available; and
- Ask our staff if you’re unsure about any safety procedures.
- You should not exercise beyond your own abilities. If you know or are concerned that you have a medical condition that may interfere with your safe use of our services and facilities, you should seek medical advice from a relevant medical professional prior to using our services and facilities and follow advice provided.
- You shall be responsible for any loss, damage or injury you suffer due to your failure to comply with our health and safety requirements, misuse of equipment or facilities or exercise beyond your abilities. We shall only be liable for personal injury or death caused by our negligence.
Lockers
- While we provide lockers for customer convenience, neither LBH nor Lampton Leisure accept liability for any items stored in lockers. Customers are advised not to store valuable items and to ensure lockers are properly secured. Any items left in the lockers past closing time may be removed and disposed of accordingly. This includes wet-side coin lockers and dry-side padlocked lockers.
Leisure Centre Facility Attire
- Lampton Leisure users must ensure to dress appropriately depending on the chosen activity.
- Swimming Pool: correct swimwear must be worn.Gym: active wear and suitable trainers must be worn.Sports Hall/Racquet Courts: trainers only. No boots or smart footwear is permitted.
- Studios: trainers only unless session requires no footwear.
- For everyone’s comfort and safety, we require all users to follow our dress code. If you do not comply with the dress code, our staff may ask you to leave the premises. You can find our full dress code policy at reception.
Injury and Sickness
- For everyone’s safety, you must not enter our facilities if you are under the influence of alcohol or illegal substances. If we believe you are under the influence, we will need to ask you to leave and may report serious incidents to relevant authorities.
- For everyone’s health and safety, please do not visit our facilities if you are unwell. If you must visit while recovering from illness, please take extra care to thoroughly sanitize any equipment before and after use.
Birthday Parties
- Refunds will not be issued for any cancelled bookings
- If Lampton Leisure need to cancel the Birthday Party, site management will arrange reimbursing the booking
- Parent’s must supervise the children at all times
- Swimming Pool Party ratios and Soft Play standard rules must be followed
- To protect everyone’s privacy and safety, photography and filming are not permitted infacilities or without prior approval. This includes:
- Professional cameras;
- Mobile phones; and
- Drones
- If you would like permission to film, please email lamptongroup.comms@lamptongroup.co.uk at least 2 weeks in advance. Anyone found filming without permission will be asked to stop and may be asked to leave the premises.
Law and Jurisdiction
- These terms are governed by English law and wherever you live, disputes arising between us and you shall be subject to the exclusive jurisdiction of English courts.
These Terms and Conditions may be updated from time to time by LBH. We will notify you of any significant changes to these terms. Your continued use of our facilities after such notice constitutes acceptance of the updated terms.