Terms and conditions
Activity Bookings:
- Non-member users must be registered as a pay-as-you customers on the system in order to book onto activities.
- Non-member can book up to 3 days in advance for an activity.
- Full payment must be made upon booking.
- Customers should protect their password and login details as they will be accountable for any bookings made in their name, whether made by the actual customer or not.
- Lampton Leisure cannot be held responsible for any online bookings made incorrectly or in error by the customer.
- For non-attended bookings, we do not offer amendments, transfers or refunds.
- All online bookings will be confirmed by email, detailing any transactional information.
- You will need to provide evidence of your booking.
- Lampton Leisure reserves the right to cancel any bookings should there be a need. You will then be credited in full.
Court Bookings:
- Any online bookings made on behalf of a child are the responsibility of the adult making the booking. The adult is accountable for the payment and the child must be in attendance and participate in the activity.
- A court booking with adult and junior players must be booked using the adults account paying the adult rate.
- The court booking fee covers the payment for the max players allowed on the court per hour (4). Any additional players must pay the additional player fee.
Court Booking Times:
The booking time covers the period of use including up to 5 minutes setting up and up to 5 minutes clearing away of facilities relating to any booking to ensure that everyone has a chance to use the facilities there may be restrictions on the number of bookings each person is permitted to make for each day. Please see the relevant centre home site for any restrictions that may apply.
Moving A Booking:
- Non-member’s can move their booking to another time or date (if within the 3 day looking allowance) before 4 hours of the booking start time.
- Customers can request to move their booking by contacting the site by phone or email.
Cancelling A Booking:
- Non-members can cancel their booking and receive a credit on their cashless balance account. Cashless balance can be used against any future activity or product at our Lampton Leisure sites.
- If a customer cancels their booking with less than 4-hour notice, no refund or credit will be offered.
Cashless Top Up Account:
- A cashless account is an account held that you or we have credited an amount of money to.
- This credit once purchased or provided can be used to purchase either pre-paid activities and bookings or immediate bookings.
- Once a credit has been added to your cashless account, either by you or Lampton Leisure, it cannot be refunded under any circumstances.
- Should you have debt on any other account held with Lampton Leisure then any credit balance can be transferred from your cashless account to the debt account without authorisation from you to either clear or part clear this debt account.
- Credit on the cashless account will be valid for 2 years, after 2 years any credit on the cashless account will be removed and cannot be reinstated or refunded.
- No interest is paid for any account that is in credit with Lampton Leisure.
- In the event of any dispute, the leisure facility’s General Manager’s decision is final.