Terms and conditions
Activity Bookings:
- Members can book up to 7 days in advance for an activity.
- Members should protect their password and login details as they will be accountable for any bookings made in their name, whether made by the actual member or not.
- Lampton Leisure cannot be held responsible for any online bookings made incorrectly or in error by the member.
- All online bookings will be confirmed by email, detailing any transactional information.
- Non-attended bookings may result in a no-show charge.
- Lampton Leisure reserves the right to cancel any bookings should there be a need.
Court Bookings:
- Not all memberships include racquet sports so please check your membership package for eligibility.
- Membership packages with a racquet sports allowance entitles members to 3 court bookings per week. Any bookings made after the allowance has been used up will require a payment at the standard non-member rate.
- Non-member customers joining a racquet sports session, booked by a member, must pay the additional player charge.
- Only one court per hour can be booked.
- Failure to swipe your card or check in at reception will result in a no-show charge on the account.
Court Booking Times:
The booking time covers the period of use including up to 5 minutes setting up and up to 5 minutes clearing away of facilities relating to any booking to ensure that everyone has a chance to use the facilities there may be restrictions on the number of bookings each person is permitted to make for each day. Please see the relevant centre home site for any restrictions that may apply.
Cancelling A Booking:
- Members can cancel a booking through the Lampton Leisure App or Website before 4 hours of the booking start time at no cost.
- Members can also call the centre or email in request the cancellation of a session.
- Bookings cancelled with less than 4-hour notice will result in a no-show charge.
- Non-Attendance of Bookings and No-Show Charges:
- A no-show fee of the full price of the booking will be applied to the members account if the booking is not cancelled before 4 hours of the session start time.
- Failure to swipe your card through the turnstile or check-in at reception before the booking, will result in a no-show charge.
- Members with multiple bookings must re-swipe their card or re-check in at reception if the next booking is over 3 hours from the initial swipe.
- Booking onto an activity after swiping through the turnstile or at reception will require checking in again to mark attendance for the newly booked session.
- A no-show charge on an account will result in payments being requested for any future bookings. Clearing the no-show charge will unlock the membership.
- Booking and paying for sessions whilst the account has a no-show charge is at your discretion and payments may not be reimbursed.
- If a no-show charge is claimed to be in error, please contact the Lampton Leisure site to discuss further.